In times of uncertainty, your marketing activity may be the last thing on your mind, but maintaining an active online presence is incredibly important. Now is the time to reassure customers, share positive news and provide company announcements.
There’s a multitude of things you can be doing to keep your brand/business/organisation front of mind, aside from selling or marketing messages.
What is Front of Mind Awareness?
First of all, you may be wondering what Front of Mind (FoM) even is. Front of Mind Awareness (also known as Top of Mind Awareness) is defined as the first brand, product or service that comes to mind in a specific category.
Here’s a quick exercise for you, what’s the first brand that comes to mind when asked the following?
I tried this with our marketing assistant Nina and this is what she said:
Luxury car? Ferrari
Marketing Agency? Invoke Media
Soft drink? Coke
Chances are many of these answers will be similar, simply because big brands have curated a large mass of relevant and cohesive content, memorable adverts and have spent top dollar on advertising.
Now, lots of small businesses don’t have multi-million budgets but there are many ways you can stay front of mind with an SME budget and achieve big brand awareness.
5 Steps to Keep Front of Mind
Start with what makes you different as a brand. Consider what makes your company special. Is it market niche? High service level? Clearly articulate this message to customers across social media channels and email. If you’re struggling to determine your key USP’s we’d advise on performing a competitor analysis using SWOT as a framework, to learn their strengths, weaknesses, opportunities and threats. This will clearly help you define who you are as a brand and your key unique selling points. A competitor analysis helps you learn the ins and out of how your competition works, and identify what they’re doing wrong and how you can do it better. We regularly run these for our own business and for our clients, and they’re a great way of keeping on top of the market, and understanding what is working (and isn’t!) for others.
This is a huge one for all businesses. By doing something small, it proves to your customers that you genuinely care about them, creates memorability and it resonates with the public. If a social media feed is full of negativity, a positive post really can hit home with many consumers. How you do that will depend on your type of business but here’s one that really struck a chord with us:
Local Preston restaurant The Silk Route delivered free food to frontline health workers. This small gesture will stick at the forefront of many customer’s minds and they’ll likely order from there again. We know where we’ll be getting our next office takeaway from 🙂
Of course, it is essential that you act appropriately and any goodwill gestures are genuine, and from the heart. Your customers aren’t daft and they won’t appreciate it if they think you’re taking advantage of the situation to further your own ends.
Check with someone and see how it looks from an objective eye. We’re more than happy to help you at no cost if you just need us to look at something and give our opinion.
Build an email list
Building an email list takes time and a solid strategy, but it’s well worth it to be able to market to your customers and stay front of mind, with one of the most cost-effective digital marketing channels.
Here are some ways you can build your list:
- Offer value-added material on your site or social to capture email addresses (a free recipe, a discount code)
- Launch a competition on your social media or website
- Ask your existing contacts and customers if they’d be okay going on your list
- Put an exit-intent popup on your site
If you’ve already got a loyal following of newsletter subscribers, you’re halfway there. By emailing your subscribers regularly with fresh and relevant content, you’ll stay front-of-mind and ultimately will keep your customers’ engaged. The inbox is one of the most direct ways to connect with audiences, as long as emails are consistent and packed with value.
Use consistent branding
Use any downtime your teams may have currently to re-evaluate your branding. Look at your brand identity as a whole, your website design, the look and feel of your social media channels, the quality of images, infographics. All of these contribute to brand recall. You may have the best product or service out there but if you have branding that isn’t consistent or looks poor, your business may not be front-of-mind.
One of the key starting points for many businesses is to consult their Style Guide/Brand Guidelines. If you haven’t got one take a look at some fantastic templates. We’ve created two versions for you to look at, see the corporate style HERE or the more modern style HERE.
The Style Guide will act as your bible for all things branding, take the time to re-evaluate your fonts and colour choices. Are there any colour contrasts? Is the header typeface legible? Something as simple as a colour can really impact your brand, according to Forbes Magazine “Color improves brand recognition by up to 80%”. Take note of some of these questions when you are looking at your branding strategy, if you do require any additional help, please contact us and we’d e happy to help.
By having a clearly defined set of brand guidelines you can ensure consistency across your marketing communications and business as a whole. This becomes all the more important when you hire new staff or outsource elements of your marketing to other businesses.
Everyone loves a freebie – either a free trial, free download, free eBook or free advice. It’s a great starting point for brands to connect with a consumer on the buyer journey. Once you have their trust there is a much higher likelihood that they will buy from you or re-engage with your services again. Please do ensure that this tactic is part of an overall marketing strategy, to effectively manage your results.
Will you be trying any of the tips above? If so let us know, it’d be great to hear some success stories.
As we like to practice what we preach, we will be providing a series of free guides, articles and resources in the Lancashire area, advising on how best to mitigate the negative effects of COVID-19 on their business. We will be happy to provide you with advice or help in any way that we can assist your business, just get in touch.
01772 921 109